The Challenge
A customer was in urgent need of 80 bags of medical grade carbon at two different locations across Canada. 40 bags of medical grade carbon were needed at their Maritime site and the other 40 bags were to be shipped to Alberta. The facilities were both in dire need of this carbon to keep their industrial systems functioning without any downtime. Both sites operate 24-hours, 7-days a week and shutting down is not an option. This had become an emergency situation for this company.
Our Solution
High Purity Water Services was able to help this customer with their emergency. The large quantity of medical grade carbon bags needed for the customer’s operations was available and in stock. Our team moved quickly and had this emergency order ready for transport within the same day the customer had reached out. The two pallets of carbon bags arrived at both locations within the week. The company was able to continue operating without having a single minute of downtime.
The High Purity team’s quick reaction and available stock allowed us to help this customer out of an emergency situation. They were able to continue operating at both facilities and avoid shutdowns.